FAQ
Ordering
Which product should I choose?
Use our Mousse for daily showers and Wipes for on-the-go freshness. We highly recommend bundling both!
Can I cancel my order?
Yes, within 30 minutes of placing it. Please contact our support team immediately.
Shipping & Returns
What is the shipping policy?
We ship via major carriers within 1–2 business days. Free shipping is available on qualifying orders.
What is your return policy?
Due to hygiene reasons, we only accept returns on unopened, sealed products within 30 days.
Can I return or exchange?
Yes, we offer a 30-day hassle-free return and exchange policy. If you're not satisfied with your product, contact our customer service team to arrange a return.
How fast do you ship?
We typically process and ship orders within 1-2 business days. You'll receive a confirmation email with tracking information.
Product & Care
What skin types do you cater to?
Our products are suitable for all skin types, including sensitive skin. Each product is dermatologically tested with gentle formulations to ensure safety and effectiveness.
Are you cruelty-free?
All our products are cruelty-free and have never been tested on animals. We're committed to sustainable and ethical beauty practices.
How do I find my perfect product?
You can take our online skin quiz to find products best suited for you, or contact our beauty advisors for personalized recommendations.
Get in touch
Have questions about your order, or a general enquiry?